Order Cancellation
Customer-Initiated Cancellation:
- Before shipping: If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a full refund.
- After Shipping: Once your order has been shipped, we cannot cancel it. You may initiate a return upon receiving the order (see Return Policy below).
Training Certifications-Initiated Cancellation:
We reserve the right to cancel any order at our discretion. Reasons for cancellation may include:
- The product is out of stock.
- Errors in pricing or product description.
- Payment issues or incomplete transactions.
- Fraudulent or suspicious activity.
If we cancel your order, we will notify you via email and issue a full refund.
Return and Refund Policy
Eligibility for Returns:
Our return policy lasts 15 days from the date you receive your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items:
Certain items are non-returnable, including:
- Perishable goods (such as food products with a short shelf life).
- Customized or personalized items.
- Items are on sale or clearance.
Return Process:
- Request a Return: To initiate a return, please contact us at enquiry@endorphin.in with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.
- Ship the Item: Carefully pack the item and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received a refund yet:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at enquiry@endorphin.in
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at enquiry@endorphin.in
Contact Us
If you have any questions about our cancellation and refund policy, please contact us at:
Training Certifications
Email: enquiry@endorphin.in
Thank you for choosing training certifications. We are committed to your satisfaction and strive to provide you with the best possible experience.